1. Skype App Not Working In Windows 10
2. Headset Mic Not Working In Skype Windows 10

The Skype4B Issues Appearing on Windows 10. Not all our customers use Skype for Business. Of those that do, most users report no problems. Only a handful have called to report some issue, like: Skype for Business hangs on the load screen; Skype for Business client loads, but immediately crashes; Random “Microsoft Lync has stopped working.

Your webcam may not work on Windows 10 for several reasons. The usual troubleshooting steps apply, but Windows 10 has a new system-wide option that completely disables your webcam in all applications.

Check Windows 10 Camera Options

On Windows 10, the Settings app has a few switches that disable your webcam in all applications. If you disable your webcam here, even desktop applications won’t be able to use it.

This is a little confusing. In general, the app permissions options under Settings > Privacy mostly affect new Windows 10 apps from the Store, also known as UWP apps. But the webcam options also affect desktop apps.

If your webcam isn’t working, head to Settings > Privacy > Camera.

At the top of the window, ensure it says “Camera access for this device is on.” If it says camera access is off, click the “Change” button and set it to “On.” If camera access is off, Windows and applications on your system won’t be able to use the webcam. Not even Windows Hello sign-in will work.

Just under that, ensure “Allow apps to access your camera” is also set to “On.” If it’s set to Off, no applications on your system—including desktop applications—can see or use your camera. However, the Windows operating system can still use your camera for features like Windows Hello.

This option was changed with the release of Windows 10’s April 2018 Update. Previously, it only affected UWP apps and didn’t affect traditional desktop applications.

Under “Choose which apps can access your camera,” ensure the app that wants to access your camera isn’t listed and set to “Off.” If it appears in this list, set it to “On.”

Note that traditional desktop applications don’t appear on this list. Only Store applications appear here. Traditional desktop applications can always access your webcam as long as you’ve enabled the system-wide “Allow access to the camera on this device” and “Allow apps to access your camera” options.

As long as the above options are set correctly, Windows 10 shouldn’t be getting in the way. That just leaves the traditional webcam troubleshooting steps.

Ensure Your Webcam Isn’t Disabled In Other Ways

We’ve covered some other ways to disable your webcam in the past. Aside from simply unplugging it, you can disable the webcam in the BIOS or UEFI firmware settings screen on some laptops. This option is found more often on business laptops since it gives businesses a way to disable webcam access securely. If you’ve previously disabled your webcam in the BIOS or UEFI firmware, you’ll need to re-enable it from there.

It’s also possible to disable the webcam device in the Windows Device Manager. This will prevent it from functioning until you re-enable it. If you’re previously disabled your webcam in this way, you’ll need to return to the Device Manager and re-enable the device.

Close all Office 2013 programs, including Outlook 20132. For the smarties among you, go to%ProgramFiles%Microsoft OfficeOffice15 and run this cscript ospp.vbs /act.Here’s the step-by-step version1.

Skype App Not Working In Windows 10

RELATED:How to Disable Your Webcam (and Why You Should)

Install or Update Webcam Drivers

Windows 10 tries to install device drivers whenever you connect a device automatically, and it usually works. But it doesn’t always work properly. In some cases, you may need to download a device driver installation package from the webcam manufacturer’s website and install it yourself.

Even if you’re previously downloaded drivers, try going to your webcam manufacturer’s website and downloading the latest driver package to update your device drivers. The manufacturer’s website should provide additional troubleshooting instructions for your particular webcam, too.

Double-Check Physical Connections

If no applications can see your webcam, it’s worth double-checking it’s plugged in correctly. We’ve tried troubleshooting hardware many times only to realize that we didn’t plug in a cable properly. It happens.

If you have a USB webcam, ensure that the webcam’s USB cable is connected to your computer’s USB port. Unplug it and plug it back in to ensure it’s attached securely and isn’t loose. Some webcams have lights that appear when they’re plugged in. If so, notice whether a light turns on after you plug in the webcam. It’s also worth trying another USB port on your computer, as a problem with your computer’s USB port could cause the webcam not to work correctly.

If you have a webcam built into your laptop, there’s no cable you can reseat. But you should ensure you haven’t accidentally covered the webcam. Newer laptops are starting to include built-in covers you can slide over your webcam when you’re not using it.

Choose Your Webcam Device

Okay, Windows isn’t blocking your webcam, you have the right drivers installed, and it’s plugged in securely. What could be wrong?

Well, you might need to configure webcam settings in whatever application you’re trying to use. This is especially true if you have multiple video capture devices connected to your PC. The application you’re trying to use may automatically be selecting the wrong one.

In the application you’re using, go into the settings screen and look for an option that lets you select your preferred webcam. For example, in Skype, click menu > Settings > Audio & Video and select your preferred webcam from the “Camera” menu.

If you can’t see the webcam at all in an application, that application may not support your webcam. For example, Windows 10 Store applications (also known as UWP apps) only support newer types of webcams. As Microsoft puts it, Windows 7 webcams may not work in Store apps on Windows 10. But desktop apps still support older types of webcams. If your webcam doesn’t appear in some apps but does in other apps, the app may not support the webcam.

Skype is particularly weird. On Windows 10, the downloadable version of Skype and the preinstalled version of Skype are almost the same—but the downloadable version can see more types of webcams. That’s because the downloadable version is a classic desktop app and the included version is a UWP app.

RELATED:Download Skype for More Features Than Windows 10’s Built-In Version

If It Still Doesn’t Work

If your webcam still doesn’t work in any applications, it may just be broken. If it’s an external USB webcam, try connecting it to other PCs and see if it works.

If you’re still within your laptop’s warranty period (if it’s built-in) or webcam’s warranty period (if it’s an external device), contact the manufacturer and see if it can fix your problem.

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Skype is generally used for instant messaging services. But you could also transfer images and files also. If the transfer is not working then there could be several reasons.

One can add images or include files in Skype IM chats. Sometimes due to several reason these doesn’t reach the other contacts. It can be an Office 365 or Server environment or simple web interface.

First check the following points before you debug the issue.

• If you are on a Skype call and limited bandwidth, then Skype will prioritize voice over file transfer. This is to provide quality Skype call.

Note: For example, if you have a 6 Mbps connection and you are on a Skype voice-over-call, may be 4 Mbps will be used for voice-call. Automatically you will get 125KBps download speed. This will increase the time to transfer the file and sometimes may hang up. When the Skype call is over, the file transfer speed will improve again.

• Due to network connecting issues, if there is a break in file transfer, then it will pause and automatically resume when connection is back.
• Check the file size before sendinng it. The maximum size you can send in Skype is 300MB. More than that, you need to use OneDrive or any other cloud storage.
• Make sure the file you are sending to the contact, has accepted your request. You cannot send files to non-Skype contacts.

If still the Skype file transfer is not working in your Windows 10 or 7, then you can try these basic troubleshooting steps.

1. Reset all Skype settings. In Windows 10, this can be done from Settings > Apps.
2. Kill the Skype process using the Task Manager in Windows.
3. Press Win + R and in the Run dialog box, type %appdata%.
4. In the File or Windows Explorer, locate the “Skype” folder.
5. Rename Skype to something like Skype_bkup.
6. Restart Skype again.

Note: All the call and chat history is still saved in the old Skype folder.

File Transfer Not Working in Skype for Business – Several Fixes

The server or client may not be working, based upon the network it is present. The issue can be based on whether Skype for Business is being used in pure cloud or intranet or hybrid environment.

File Transfer between Users of Different Companies or Microsoft Teams or Domains

In Dec 2018, the important concept is federation between Teams and Skype for Business. Using the above technology, one can talk to external organizations using Skype for Business.

Each company can decide to enable federation for specific domains or allow for everyone. It depends on whether Skype for Business is On-Premise or Online. Sometimes there can be a Hybrid environment.

In the Island Mode (i.e both clients having installed the same features on their PC) the default chat and calling client is Skype for Business.

The messages from a federated user will be received by Skype for Business client.

In Microsoft Teams mode, the IM messages and calls from federated users are received in Microsoft Teams.

This configuration can also have an effect on file not transfer not working between domains or networks or companies.

For complete details you can see this article. https://stefanoceruti.wordpress.com/2018/08/10/demystify-federation-between-teams-and-skype-for-business/

Fix #1

If you are unable to do file transfer in the internal premise network of Skype for Business users, you may need to check the following.

1. The “For compliance, turn off non-archived features” option is unchecked.

For the steps, you can refer to: https://support.office.com/en-us/article/Configure-settings-for-individual-users-77B26EAC-8228-4161-BA9F-733B187BD836

2. External Skype for Business and Skype users have turned on external communications.

This article is for your reference: https://support.microsoft.com/en-us/kb/2799505

Fix #2

One has to make sure whether Skype is not blocked by firewall or any other network settings. You can also uninstall and reinstall Skype to see if file transfer is working properly.

Fix #3

Sometimes the image file transfer may not work. You can see the image is dimmed up and an up arrow on it, to indicate that the transfer is not complete. Also make sure the latest Skype for Windows 10 or Desktop is installed, based upon the requirement.

To troubleshoot this issue, you can type this text /dumpmsnp in any chat window and click Send. Copy and paste the output from the command and send to the Skype Network Administrator for analysis.

Fix #4

File Transfer is a basic part of Skype for Business and is enabled by default for all users. As a Skype admin you decide whether each user can send files to one another or not. The most common way of sending files is using P2P protocol in IM.

If for reason, your access to file transfer is denied, you can contact your Skype Administrator. For in-depth commands, you can go through this post. http://lyncinsider.com/skype-for-business/whats-involved-skype-business-file-transfer/

Fix #5

It is also important you collect troubleshooting logs when you have file access denied error in Skype for Business. These can be found in Settings (Windows 10) or Control Panel (Win 7 or 8.1).

The Skype for Business logs can be found here.
C:UsersYOURUSERNAMEAppDataLocalMicrosoftOffice[16.0 or 15.0][Skype for Business or Lync]Tracing.

If your Lync or Skype for Business process is blocked by some program, you can give web exclusion using a software like Malwarebytes.

Fix #6

Sometimes VBSS (Video based screen sharing) can interfere with file transfer on different computers. By disabling it through registry edits can fix the problem sometimes.

Fix #7

If you can’t sign into Skype for Business, then that could also be an issue for file transfer not working. In that case, first resolve this error. The reasons could be like this.

Headset Mic Not Working In Skype Windows 10

• SFB Client or Computer issues
• Authentication or provisioning issues
• Network/Connectivity related issues
• Server related issues

You can also add distribution groups to contacts. In this way, people in the group is granted the Colleagues access level by default.

Fix #8

There can be Skype for Business Conference collision when you have two or more conference calls set up back-to-back. When users from the second conference enter the first conference, there can be some confusion.

So create an Unique ID for each conference call to stop this mix up.

Source:

Fix #9

In Office 365, you can turn on “For compliance, turn off non-archived features”. This can be used to disable desktop sharing and file transfer for specific users.

Fix #10

After upgrading from Lync Server 2013 to Skype for Business Server 2015, you may see messages like “File Transfer is turned off”. In that case, you need to change the Server settings.

You need to edit the Conferencing tab on the left-hand side. Then modify the Global and Desktop and Application Sharing policy to Enable peer-to-peer file transfer. Wait for the update to complete and restart the Skype client on your PC. Then the above message will be gone for all the other users also.